Membership terms and conditions

Download T&Cs

 

Is it a contract?

It is a flexible contract. You are contracted to 12 monthly payments that can be cancelled if you move 5 miles away or have injury/illness. Following completion of these payments your membership automatically becomes a monthly rolling contract. East Berkshire College students/staff do have the option of a monthly pass that is only valid at that site.

 

Can I freeze my payments?

Yes. You can freeze for up to 6 months at a time with no added cost after your first payment. We will need at least 14 days notice prior to your next payment to do this.

 

How do I cancel my contract?

Memberships can only be cancelled followng completion of 12 monthly payments with 30 days notice. For further information please read a copy of the terms and conditions here.

 

Can I cancel within my contracted period?

Yes. If you move out of the area (minimum 5 miles radius) or you become physically impaired preventing use of the gym. We will need proof of new address or confirmation from a doctor. Any cancellations are subject to 1 month notice.

 

What if I get made redundant?

Providing sufficient proof allowances will be made. We deal with all cases on an individual basis.

I only work in the area what if I get relocated? If this is the case we treat your work address as your home. If you are relocated more than 5 miles then we can cancell the contract providing sufficient proof is given.

 

Can I purchase the membership upfront?

Yes, memberships can be paid in full for the year. These transactions can only be made in the club.

 

What are the set up costs? 

All direct debit memberships are subject to a £30 administration charge and a pro rata payment of your monthly fee from the day you join to the day of your first direct debit. This payment can be made on the day you sign up, or it can be included in your first monthly payment.

 

Is there a minimum age to join?

Yes, all members must be over the age of 16, with those under the age of 18 requiring an adult to sign up on their behalf.

 

Can I pay as I go?

Yes. Costs vary between venues, and are available on the website. This is for both classes and the gym.

 

Can I trial the gym?

For Bracknell and Slough Trading Estate you can purchase a day pass to trial the gym for £7. For East Berkshire College it is £4.50.

 

Can I bring a friend as a guest?

Yes, they will be required to pay the day pass however.

 

Does my membership cover all sites?

No, however, you can pay an additional monthly fee to have multi-site access between the gyms at Bracknell and Slough Trading Estate. East Berkshire College gym is not included in this offer.

 

As a member of East Berkshire College gym can I use Langley Leisure Centre?

Yes, though only for the gym there during the week between 10am-4pm.

 

Do I need to be a student to join East Berkshire College gym?

No, anyone can join.

 

Do I need to be a member to use the sports hall at East Berkshire College?

No, anyone can hire the hall (advance booking is strongly recommended) though discounts are available if you are a member of he gym there.

 

Do you have ladies only sections?

Yes! Though only at Bracknell and Slough Trading Estate gym.

 

Do you offer classes?

Yes! We offer fitness classes at all 3 of our gyms.

 

What are your opening hours?

Our opening hours can be found here

 

I have never used the gym before, do I get an induction?

Yes, all members are entitled to an induction from our qualified staff.

 

Will I get on-going support in reaching my goals?

Yes! Our friendly qualified staff will offer you support whenever they can in reaching your goals.

 

Is Personal Training available?

Yes, for further details please click here