FAQ

Question 1

Do I have a contract with you?

Accepted Answer

We have non-contract memberships as well as 12-month loyalty membership options available. You can choose which best suits you – if you need help deciding, our Absolutely Fitness gym teams are always happy to help

Question 2

How do I download the Absolutely Fitness Mobile App?

Accepted Answer

The mobile app is available for Apple and Android phones and can be downloaded from: APP STORE  GOOGLE PLAY. Or just search for Absolutely Fitness in your app store. You will also receive an email on how to activate your mobile account when you sign up to the gym.

Question 3

Can I freeze my payments?

Accepted Answer

Yes. You can freeze for up to six months at a time after your first payment with no added cost. If you want to do this, you’ll need to notify us at least 14 days before your next payment.

Question 4

How do I cancel my contract?

Accepted Answer

Email us on iquit@absolutely-group.co.uk to request a cancellation. Our month-to-month memberships require a one-month notice period to cancel, and our 12-month membership can be cancelled if you move over five miles away or have an injury/illness. For further information please read our Terms and Conditions.

Question 5

Can I pay for a whole year’s membership upfront?

Accepted Answer

Yes, memberships can be paid in full for the year. This can’t be done online, but it’s easy to do by visiting one of our gyms.

Question 6

What are the set up costs?

Accepted Answer

All direct debit memberships are subject to a pro rata payment of your monthly fee from the day you join to the day of your first direct debit. This payment can be made on the day you sign up, or it can be included in your first monthly payment. Some direct debit memberships will also include an administration charge.

Question 7

Is there a minimum age to join?

Accepted Answer

Yes, all members must be over the age of 16. For those under the age of 18, we require an adult to sign on their behalf.

Question 8

Can I pay as I go?

Accepted Answer

Yes, you can pay as you go for both gym use and attending classes. Costs vary between venues, so contact our team to find out more.

Question 9

Can I trial the gym?

Accepted Answer

Yes, we’d love to welcome you along. You can purchase a day pass to trial the gym for £7 – this is then deducted from your admin fee when you sign up. Get in touch with your chosen gym and we’ll set this up.

Question 10

Can I bring a friend as a guest?

Accepted Answer

Yes. We do have a special ‘Friendship Friday’ offer, where you can bring a friend for free after 6pm every Friday. For other days, they will be required to pay for a day pass.

Question 11

Does my membership cover all sites?

Accepted Answer

Most of our Hero and Superhero memberships give you access to all our sites. However, our Basic membership will require you to pay an additional monthly fee to have multi-site access for all our gyms.

Question 12

Do I need to be a student to join the Langley gym, or use the sports hall?

Accepted Answer

No, anyone can join and use the facilities. The sports hall and football pitches do get booked up fast, so advance booking is strongly recommended.

Question 13

Do you have ladies only gyms?

Accepted Answer

Yes, we have ladies’ gyms at our Bracknell and Slough sites, which have a large variety of equipment and machines.

Question 14

Do you offer classes?

Accepted Answer

Yes, we have a wide range of classes at each of our gyms. Visit the fitness classes page to find out about the fitness benefits of each class.

Question 15

What are your opening hours?

Accepted Answer

The opening hours for our Slough and Bracknell gyms are:
Monday to Friday 6am – 10pm
Saturday & Sunday 8.30am – 6pm
Bank Holidays 8am – 4pm

And for Langley the opening hours are:
Monday to Friday 6am – 8am & 5.30pm – 10.30pm
Saturday & Sunday 8.30am – 6pm

Question 16

I have never used the gym before, do I get an induction?

Accepted Answer

Yes, definitely. All members are entitled to a Booster session from our qualified fitness gurus who will show you around and explain how to use equipment. They are also always available for any questions you have whenever you are using our facilities.

Question 17

Will I get on-going support in reaching my goals?

Accepted Answer

Yes. Our friendly and qualified fitness gurus will offer you support whenever they can in reaching your goals.

Question 18

Is personal training available?

Accepted Answer

Yes, we have personal trainers at each of our gyms.

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