This privacy notice lets you know what happens to any personal data that you give to us, or any that we may collect from or about you. It applies to all products and services, and instances where we collect your personal data.
This privacy notice applies to personal information processed by or on behalf of Absolutely Leisure ltd and any subsidiaries of this Registered Charity.
We may change this privacy notice from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy notice for changes whenever you visit our website.
Personal information that we’ll process in connection with all of our products and services, if relevant, includes:
We’ll collect personal information from the following general sources:
We use your personal data for the following purposes:
We rely on the following legal bases to use your personal data:
Where it is needed to provide you with our products or services, such as:
a). Assessing an application for a product or service you hold with us, including consider whether or not to offer you the product, the price, the payment methods available and the conditions to attach.
b). Managing products and services you hold with us, or an application for one.
c). Updating your records, tracing your whereabouts to contact you about your account and doing this for recovering debt (where appropriate).
d). All stages and activities relevant to managing the product or service including enquiry, application, administration and management of accounts, illustrations, requests for transfers of equity, setting up/changing/removing guarantors.
e). For some of our profiling and other automated decision making to decide whether to offer you a product and/or service, particular payment method and the price or terms of this.
Where it is in our legitimate interests to do so, such as:
a). Managing your products and services relating to that, updating your records, tracing your whereabouts to contact you about your account and doing this for recovering debt (where appropriate).
b). To perform and/or test the performance of, our products, services and internal processes.
c). To follow guidance and recommended best practice of government and regulatory bodies.
d). For management and audit of our business operations including accounting
e). To carry out monitoring and to keep records of our communications with you and our staff (see below).
f). For market research and analysis and developing statistics
g). For direct marketing communications and related profiling to help us to offer you relevant products and services, including deciding whether or not to offer you certain products and service. We will send marketing to you by SMS, email, phone, post and social media and digital channels.
h). Subject to the appropriate controls, to provide insight and analysis of our customers to business partners either as part of providing products or services, helping us improve products or services, or to assess or to improve the operating of our businesses.
i). For some of our profiling and other automated decision making.l) Where we need to share your l) personal information with people or organisations in order to run our business or comply with any legal and/or regulatory obligations.
To comply with our legal obligations
With your consent or explicit consent:
a). For some direct marketing communications
b). For some of our profiling and other automated decision making
c). For some of our processing of special categories of personal data such as about your health, if you are a vulnerable customer or some criminal records information
For a public interest, such as:
a). Processing of your special categories of personal data such as about your health, criminal records information (including alleged offences), or if you are a vulnerable customer
We may share information with the following third parties for the purposes listed above:
Where we’re relying upon your consent to process personal data, you can withdraw this at any time by contacting us using the details below.
We’re based in the UK but sometimes your personal information may be transferred outside the European Economic Area. If we do so we’ll make sure that suitable safeguards are in place, for example by using approved contractual agreements, unless certain exceptions apply.
You should tell us so that we can update our records using the details in the Contact Us section. We’ll then update your records if we can.
We’re unable to provide you with our products or services if you do not provide certain information to us. In cases where providing some personal information is optional, we’ll make this clear.
In this section monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in person (face to face) meetings and other communications.
We may monitor where permitted by law and we’ll do this where the law requires it, or to comply with regulatory rules, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures and for quality control and staff training purposes. This information may be shared for the purposes described above.
We sometimes make decisions about you using only technology, where none of our employees or any other individuals have been involved. For instance, we may do this to decide: whether to offer you a product or service, to determine the risk of doing so, the price we will offer, whether to offer you credit, what terms and conditions to offer you, assess lending, insurance and business risks, or to assess what payment methods we can offer you.
We’ll do this where it is necessary for entering into or performing the relevant contract, is authorised by laws that apply to us, or is based on your explicit consent.
Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:
Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not. The right of data portability is only relevant from May 2018.
You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk/. You can contact us using the details below.
You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us by going to the Contact Us section of our website to exercise these rights.
We may use your home address, phone numbers, email address and social media or digital channels (for example, Facebook, Google and message facilities in other platforms) to contact you according to your marketing preferences. You can stop our marketing at any time by contacting us using the details below or by following the instructions in the communication.
If you have any questions about this privacy notice, or if you wish to exercise your rights or contact the Data Protection Officer, you can contact us by going to the Contact Us section of our website. Alternatively, you can write to Absolutely Leisure Ltd, The Arena, Stafferton Way, Maidenhead, Berkshire, SL6 1AY, marking it for the attention of the Data Protection Officer.
When someone visits www.absolutely- we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
We use a third party provider to supply and support our LiveChat service, which we use to handle customer enquiries in real time.
If you use the LiveChat service we will collect your name, email address and the contents of your LiveChat session. This information will be retained for two years and will not be shared with any other organisations.
You can request a transcript of your LiveChat session if you provide your email address at the start of your session or when prompted at the end.